Refund & Returns Policy — MYTOOLS
Effective Date: [06/12/2025]
At MYTOOLS, customer satisfaction is important to us. Because we specialize in used tools, all items are carefully inspected and accurately described before being listed for sale. Please review the policy below before completing your purchase.
(1): Eligibility for Returns
You may request a return under the following conditions:
The tool arrived damaged during shipping
The item received is significantly different from the description
The product is non-functional upon arrival and was not marked as such
To be eligible, all return requests must be made within 7 days of delivery.
(2): Non-Returnable Items
The following items are final sale and not eligible for return:
Items sold “As-Is”
Clearance or heavily discounted items
Tools that have been used after delivery
Items returned without original components or packaging
Because these are used products, normal wear consistent with the listed condition is not considered a defect.
(3): Return Process
To initiate a return:
Contact MYTOOLS customer support within 7 days of delivery
Provide your order number and clear photos of the issue
Our team will review your request and provide next steps if approved. Approved returns must be shipped back within 5 business days after approval.
(4): Return Shipping
If the return is due to an error on our part (wrong item, damaged in transit, or defective on arrival), MYTOOLS will cover the return shipping cost.
If the return is approved for any other reason, the customer is responsible for return shipping.
All returns must include tracking.
(5): Refunds
Once the returned item is received and inspected, refunds will be issued to the original payment method.
Refunds are processed within 5–10 business days after inspection.
Original shipping charges are non-refundable, unless the return is due to our error.
(6): Exchanges
We do not currently offer direct exchanges due to the limited availability of used inventory. If you would like a different item, we recommend placing a new order after your return is processed.
(7): Lost or Stolen Packages
MYTOOLS is not responsible for lost or stolen packages marked as delivered by the courier. If this occurs, we will assist you in filing a claim with the shipping provider.
(8): Fraud Prevention
We reserve the right to deny any return or refund request if abuse of this policy, fraudulent activity, or excessive returns are suspected.
Need Help?
For all refund or return inquiries, please contact us through our official support channels on the MYTOOLS website. Our team is happy to assist you.